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Knowledge base
Control Panel
Common
2
Logging in to Tsukaeru Central Control
If you forgot the login information
Control panel with menus on the LEFT side
10
Changing registered account information
How to check Account Name / Account ID / Subscription ID
Add user
How to change Control Panel Login password
How to change a control panel from menu on the left side to menu on the upper side
View all 10
Control panel with menus on the TOP side
8
Changing registered account information
Looking up account ID and name
Add a login user of control panel
How to change the passward of a user account.
Edit/Create DNS records
View all 8
Payment, Order
Common
6
Payment by bank transfer
Invoice, Receipt
【Tsukaerunet】money-back guarantee system
Schedule for billing following the revision of the Consumption Tax Law in October 2019
First purchase application procedure
View all 6
Control panel with menus on the left side
14
Payment by credit card or PayPal
Enable/Disable Automatic Renewal and Automatic Payment(New Control Panel)
Change of subscription period
Download invoices and receipts
How to check your account balance
View all 14
Old Control Panel having menu on top
17
Register Credit card
Payment by credit card or PayPal
Turn On/Turn Off Auto Renewal (Old Control Panel)
Changing server's subscription period
Download invoices and receipts
View all 17
Support system
All
5
Paid Spot Support
【Tsukaerunet】money-back guarantee system
Emergency Contact
Required Checklist to Be Completed Before Making an Emergency Contact
New Support system
FileBox
Instruction
0
Filebako
0
Web control panel (new UI)
0
Cloud Backup
Trouble shooting
1
Checking TCP port
Tsukaeru Cloud
Common
10
Using Plesk on Tsukaeru Cloud server
About anti-virus software on Windows server
Installing SSL certificate in Tsukaeru Cloud sever
It takes time to connect via SSH over local network
Connecting to the Internet from a server with only local IP address
View all 10
Control panel with menus on the left side
2
Starting, Stopping, Restarting and Deleting servers created in Tsukaeru Cloud
Create a new server
Old Control Panel having menu on top
9
Changing server configuration
Setting automatic backups
Confirming resource usage
Setting HTTP load balancer
Cloning server
View all 9
Windows server
共通
1
Method of Remote Desktop Connection.
Dedicated Server
All
1
How to Restart a Dedicated Server
Cloud VPS
Common
5
About the notation of memory capacity and usage rate (New customer since June 10th, 2019~)
No incoming emails to domain hosted with Plesk
Perl and sendmail path
In case of IP address being blacklisted
Windows Update
Control panel with menus on the left side
2
How to stop, start and restart your cloud VPS
Changing Operating System
Old Control Panel having menu on top
13
VPS management page
Setting administrator/root password
How to start, stop, restart VPS
Confirming VPS IP address
Using Plesk on CentOS7
View all 13
Shared server
Customers contracting after January 2020 (v5)
16
How to add web hosting (v5)
How to add a domain v5
How to access via FTP or SSH
Add files/directories to your website (v5)
Paths for perl and sendmail on the new shared server (the one marked v5 in the plan)
View all 16
Control panel with menus on the left side
1
How to verify your mail server settings with Plesk Mail (including SPF domain verification)
Waffle(WAF)
Common
0
Control panel with menus on the LEFT side
0
Control panel with menu on UPPER side
0
troubleshooting
0
Domain
Hosting
1
Manage and change your name server (DNS) (if the menu is on the left)
Affiliate
Control panel with menus on the left side
4
Applying for Affiliate Program
Withdrawing benefits
Banners
Tokens and referral links
Tsukaeru Portal (WIP)
Tsukaeru Portal - Control Panel
5
Tsukaeru Portal - How to login
Tsukaeru Portal - View and edit account information
Tsukaeru - Portal view and edit Login information
Tsukaer Portal - In case you lost your login information
Tsukaeru Portal - Changing the Language
Payments, Billing and Contracts
3
Viewing contract details
Viewing Order/Invoice Details and its status
How to pay from the invoices
FileBox
1
FileBox - How to login to control panel
Cloud Backup
2
Cloud Backup - How to open backup control panel
Cloud Backup - How to check the Usage Status
Mail Buster
1
Mail Buster - How to login to control panel
Help Desk Software
by Freshdesk