If you are not satisfied after signing the contract, we will refund the fee.
However, there are refund conditions for each service.
※For refunds, it is necessary to present documents for identification.
Please inform us of your request for refund via support email.
■ Filebox “1 year money-back guarantee system”
After contracting, if you cancel within 350 days of the start of the service and request a refund using the money back request form, we will refund your money for one year. You have to meet the following refund conditions.
《Refund conditions》
① Those who use our service for the first time with a one-year contract.
② Options are also eligible for a refund, but the cost of work that has already been performed will not be refunded.
■ VPS “30-day money-back guarantee system”
After contracting, we canceled the contract within 30 days and contacted us for a refund via support email. In addition, we will refund you if you meet the following conditions.
《Refund conditions》
① Those who use our service for the first time with a one-month contract.
②If two or more service are contracted at the same time and canceled at the same time within 30 days, only the first service will be refunded.
③ Only initial cost and basic fee are covered, and optional services, domain usage fees, and other advance payments are not covered.
■ Business-Pro “90-day money-back guarantee system”
After contracting, we canceled the contract within 90 days and contacted us for a refund via support email. In addition, we will refund you if you meet the following conditions.
《Refund conditions》
① If you have contracted two or more services at the same time and are canceled at the same time within 90 days, only the first one will be refunded.
②Only initial cost and basic fee are covered, and optional services, domain usage fees, and other advance payments are not covered.