You can use the support system (support mail) 24 hours a day in case of server trouble or hardware failure.

Please check the details carefully before contacting us.

Also, please let us know the status of the problem and your server information.


1. For quick response, please check this article before sending emergency contact.


2. Please check your account ID.
Control panel with menu on the left side.

Control panel with menu at the top
Customers who have been using our service since before April 2010(Only in Japanese)


3. please contact us for more information on the new support ticket on our page.

We may charge you for spot support if your inquiry is not covered by the support ticket. Please be aware that there are a number of things you can do to help us.


  For new support ticket, please select "EmergencyReboot Request" as the target department. If you select any other department, please note that we will be able to assist you during our business hours. Please note that if you select any other department, we will only be able to respond to your inquiry during our business hours.

If you are contacting us for the first time, please enter the email address you registered when you first signed up. Please give me a copy.