Cancellation of Subscription

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Here for the account made before April 2010.
Here for the account whose control panel has the menu in the left.

For your unnecessary subscriptions, please be sure to cancel them.

Terms of use Article 20:Termination Performed by Contractor
Please note that there will be no refunds after renewal or cancellation during the contract period due to customer's personal reasons.   
You will be charged for any contract that has not been canceled.

*Please remember to apply for cancellation of the JP domain name. Even if it expires, it will not be canceled and will be updated automatically and you will be charged.

Please confirm the following two points before canceling.
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1. If you pay by credit card, are the automatic renewal settings and automatic payment settings disabled? 
2. Have you canceled your order for renewal?
Cancellation is not possible if there is a purchase order.
*If you enabled automatic payment, the payment will be automatically performed on the day before or on the day of the expiration date, so please cancel the order and disable auto payment at least 3 days before the expiration date.
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Please note that when you order the cancellation, the service would be stopped immediately.

1. Login to Control Panel.
2. Select "Account" in the menu and click "Subscriptions".


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3. Select the Subscription to cancel.
4. Select "Cancel Subscription".
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5. Fill in the form of "Comment" and select "Next".

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6. Check the order's information and select "Place Order".

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7. The order for the cancellation has been sent and the cancellation procedure has been completed.


Cancellation of Domains

1. Login to Control Panel.
2. Select "Account" in the menu and click "Registered Domains".

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3. Select your domain to cancel and click "Cancel Domain". 

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4. Fill in the form of "Comment" and click "Next".

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5. Check the order's information and click "Place Order".
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7. The order for the cancellation has been sent and the cancellation procedure has been completed.

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